Frequently Asked Questions

We are usually asked about :

Cross Angle provides a wide range of graphic design services for both small and large businesses with a focus on professional and integrated branding.
Cross Angle is a company which specializes in Vector Artwork, Embroidery Digitizing, Logo Design, Brochure Design, Image Manipulation, 3D Visuals, Web Design, Brand Build up, Multimedia Presentations, Advertising Design and Software Development Services, SEO services and a few more.
Our standard turnaround time is 18 hours. But you can expect your orders back in way lesser than our turn around time.
Our rush order turnaround time is as low as 1 hour and goes up to a maximum of 6 hours (depending on the complexity of the job). Above this, we DO NOT charge anything extra for rush jobs.
You can send files in any file format. Just to name a few, the standard file formats are as below.
  •  JPG
  •  PNG
  •  CDR
  •  AI
  •  EPS
  •  TIF
  •  BMP
  •  DOC
  •  PDF
  •  PSD
  •  PLT
To make things simpler, you can just log in to your account by visiting our website and fill up the order form. Your order will be sent to us and a confirmation email will also be sent to you.
If you want to place order via email, we will need the below details.
  •  PO/Artwork Name
  •  Size
  •  Instructions
  •  If needed in rush, please mention the time frame as well.
As soon as the order is checked from our side, we will upload the files to your account. You will receive an order complete email with the attachments.
Incase you did not receive the order, you can always chat with us, email or call us as our customer service is available 24/7.
We do not charge anything extra for minor edits for any of our services. If more than minor changes are required, we will send an email with the quote and wait for your approval.
We work with all embroidery digitizing software’s. We process most of the orders for Wilcom or Tajima DG/ML Pulse software.
Cross Angle guarantees lowest rates, best quality and a superfast turn around time.
If you feel that you are not satisfied, we will get the job done for free.
We test each and every design created by us and are not sent to our clients before passing through the Quality Check department which decreases any chance of quality issues.
If you are registering a new account with us, you can add your credit/debit card and we will charge your card on a weekly basis.
If you do not want to register your card with us, you can always pay by PayPal. If you do not use PayPal, we will send a payment request where you can make payments via your debit/credit card.
Please note: For ease of our clients, we bill them on a weekly basis. We send invoices weekly for all completed orders and that is when we charge their card or send a payment request. You absolutely do not pay anything initially.
Yes you can email your orders to cs@crossangle.com. However, logging in to your account will give you an instant confirmation and will be added to the order queue straight away. You can still opt for any of the ways to place orders as per your convenience.
Yes. We do keep a record of all your orders for the past 6 months so you can get your files from us anytime or ask for any revisions on them. You can also download invoices for the last 1 year by logging in to your account.